Ordering information
Due to the unique nature of each item sold, we do not have automatic shipping rates setup. Please note that we ship many items FREE of charge. Larger, heavier, more expensive or cumbersome pieces will be charged at cost. There are two ways to proceed with an order:
1. You can check out immediately and pay for the goods minus shipping. You will then receive an email from us within 24 hours - usually less - discussing your shipping options if we need to levy a charge. Once both parties have agreed on the service the shipping invoice can be paid via PayPal or credit card.
2. Send us an email and we can discuss shipping prior to purchase. If an extra P&P charge is deemed necessary, we can agree on the most suitable service & update the product price to incorporate this. The customer can then complete checkout through our website.
1. You can check out immediately and pay for the goods minus shipping. You will then receive an email from us within 24 hours - usually less - discussing your shipping options if we need to levy a charge. Once both parties have agreed on the service the shipping invoice can be paid via PayPal or credit card.
2. Send us an email and we can discuss shipping prior to purchase. If an extra P&P charge is deemed necessary, we can agree on the most suitable service & update the product price to incorporate this. The customer can then complete checkout through our website.
authenticity guarantee
In an industry awash with forgeries, we understand buyer concerns regarding authenticity and ensure we always follow a process of due diligence before listing any item for sale. Autographs are compared with known exemplars and if necessary, further opinion is sort from recognised professionals. Autographs can divided into two categories:
1. Music autographs - all our music autographs have been digitally viewed by Roger Epperson and deemed authentic. He is widely regarded as a leading voice on modern music autographs. If you don't share our view of Roger, we advise that you seek the opinion of your chosen professional before purchasing as generally WE WILL NOT ACCEPT RETURNS ON MUSIC AUTOGRAPHS due to a third party disagreeing with Roger's opinion. We guarantee all music autographs to pass full authentication with Roger Epperson, otherwise we will happily accept a return for a full refund (subject to the terms & conditions outlined below). The exception to this rule is in the event that there's strong evidence Roger has made a mistake - either by his own admittance or through the overwhelming consensus of other industry experts.
2. All other autographs - if the buyer is unhappy with the authenticity of the item and can provide evidence from two recognised experts that an autograph is not genuine, we will happily issue a full refund (subject to the terms outlined below). Recognised experts include PSA/DNA, Beckett Authentication and James Spence Authentication. Keynote Memorabilia will be the sole determinant of whether any other individual/organisation - other than PSA , Beckett or JSA - is accepted as an recognised expert in their field. We are very reasonable about this. For example, if we sold a Neil Armstrong autograph and the authenticity was called into question, Steve Zarelli would be an acceptable expert. Likewise, if you had purchased an item signed by Walt Disney and wanted to return it, the opinion of Phil Sears would be deemed a satisfactory professional opinion.
If you have any concerns or would simply like to discuss authenticity in more detail please don't hesitate to get in touch. Our primary goal is satisfied customers who feel confident shopping with us.
Authenticity guarantee terms & conditions:
Returned items must be in the same condition as when sold and any potential refund is limited to the original buyer of the item(s). Keynote will not be held responsible for any third party authentication fees paid by the buyer. All our autographs are sold with a letter of authenticity from Keynote Memorabilia outlining the terms of this authenticity guarantee. If you have any doubts or questions please contact us for clarification.
1. Music autographs - all our music autographs have been digitally viewed by Roger Epperson and deemed authentic. He is widely regarded as a leading voice on modern music autographs. If you don't share our view of Roger, we advise that you seek the opinion of your chosen professional before purchasing as generally WE WILL NOT ACCEPT RETURNS ON MUSIC AUTOGRAPHS due to a third party disagreeing with Roger's opinion. We guarantee all music autographs to pass full authentication with Roger Epperson, otherwise we will happily accept a return for a full refund (subject to the terms & conditions outlined below). The exception to this rule is in the event that there's strong evidence Roger has made a mistake - either by his own admittance or through the overwhelming consensus of other industry experts.
2. All other autographs - if the buyer is unhappy with the authenticity of the item and can provide evidence from two recognised experts that an autograph is not genuine, we will happily issue a full refund (subject to the terms outlined below). Recognised experts include PSA/DNA, Beckett Authentication and James Spence Authentication. Keynote Memorabilia will be the sole determinant of whether any other individual/organisation - other than PSA , Beckett or JSA - is accepted as an recognised expert in their field. We are very reasonable about this. For example, if we sold a Neil Armstrong autograph and the authenticity was called into question, Steve Zarelli would be an acceptable expert. Likewise, if you had purchased an item signed by Walt Disney and wanted to return it, the opinion of Phil Sears would be deemed a satisfactory professional opinion.
If you have any concerns or would simply like to discuss authenticity in more detail please don't hesitate to get in touch. Our primary goal is satisfied customers who feel confident shopping with us.
Authenticity guarantee terms & conditions:
Returned items must be in the same condition as when sold and any potential refund is limited to the original buyer of the item(s). Keynote will not be held responsible for any third party authentication fees paid by the buyer. All our autographs are sold with a letter of authenticity from Keynote Memorabilia outlining the terms of this authenticity guarantee. If you have any doubts or questions please contact us for clarification.